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SHIPPING & RETURNS POLICY

1. MANDATORY PHONE CONFIRMATION

Once your checkout is completed, your package enters our confirmation phase. Our sales team will call you within two (2) business days at varying times to verify your details by phone. If we are unable to reach you after multiple attempts, your order will be automatically canceled. Please ensure your phone line remains active and reachable during this window.

2. SHIPPING TIME & COURIER POLICIES

Deliveries are processed immediately after phone confirmation. Packages will arrive at your address 1 to 4 business days after the confirmation call is completed.

Please note: In accordance with strictly enforced courier guidelines, packages cannot be opened prior to delivery or courier payment. This policy is mandatory to preserve the factory condition of our shirts. If you refuse delivery at the door, the outbound shipping fees will be deducted from your account.

3. GENERAL RETURN & EXCHANGE RULES

We accept returns or exchanges within fourteen (14) days from the date of delivery. To qualify, shirts must be in their original, unwashed, and unironed condition, complete with original tags, labels, packaging, invoice, and the shipping label intact.

Non-Returnable Items: Ironed/washed shirts, damaged shirts, or shirts with removed tags.

Outfit & Bundle Offers: Multi-piece promotional shirt outfits or bundle offers must be returned in full. We cannot process partial returns or partial refunds on discounted bundles.

4. RETURN SHIPPING FEES

Customers are responsible for return courier fees unless the item is verified as defective upon arrival.

Defective Item Policy: • If the defective shirt was the only item in your order, STORM covers all shipping fees to return/exchange the item. • If your order included other undamaged shirts alongside the defective piece, STORM does not cover the initial return courier fee. However, we will cover the shipping fee to resend your replacement item.

5. INITIATION & REFUND PROCESSING

All returns must first be initialized and confirmed via WhatsApp. Do not ship items back before receiving written confirmation from our customer care team on WhatsApp.

Refund Channels: • Courier-Based Returns: Once shipped, items undergo terminal inspection at our fulfillment facility (takes 7 to 10 business days). Approved returns will be refunded via Vodafone Cash or InstaPay.

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